Truth to tell – I have been an Apple Fanboi for a long time.
But I am losing the love pretty quickly at the moment.
I have currently got a Mac Mini: 1.25GHz, PPC G4, 512 MB DDR SDRAM. Running OSX Tiger 10.4.11
It has worked great for me, and I have been a happy camper for a lot of years. On the basis of that satisfaction, I have recommended Apple to a lot of people.
So what has happened? What has changed?
** I just bought an iPod Touch. **
Guess what… my new Apple iPod won’t work with my old Apple Mac.
If I plug the USB cable into the iPod, and then into my computer to Sync it – Nothing.
No, not quite nothing. The iPod tells me I need a minimum of iTunes 10.1 in order to get them to talk to each other. Until then it is just an expensive paper weight. It literally will not do anything.
I had iTunes on my computer, but a very early version (I don’t even know now what it was – having updated it twice in the last day: to 8.2.1 and 9.2.1). But hey, how hard can it be to download the current version and get it working?
Ohh yes, how hard indeed…
So I have also downloaded the current version: iTunes 10.5
But then my computer tells me it can’t run that.
So I start searching for answers.
Ahhh, apparently I need a later version of the Computer Operating System.
Apparently OSX 10.5 Leopard will do the trick. (ohh, and that is as high as my computer can go, btw)
Except… you can’t actually get OSX 10.5 anymore. It has been superseded and discontinued. Although according to the Apple Helpdesk, I could probably get it on eBay, for approx US$100.
So, my expensive new iPod actually now needs another $100+ purchase just to get it to work… at all.
Just as a quick side note, when my iPod is plugged into the computer, the message comes up that I need, at least, iTunes version 10.1 to make it work. Guess what – that isn’t able to be down-loaded either, you can only get version 10.5.
So I need to get a new operating system and a new version of iTunes just to get this damn iPod to work. They sure as hell don’t make that little gem of info easy to find (either before or after you buy it).
So, to recap. I need a new/later version of the operating system, which I can’t get from Apple, but only from a third party for (a lot) more money. And until I do that, I can’t get a version of iTunes that will sync with this new iPod.
However – if I go to work, and download iTunes onto my PC there, which is running Windows XP, guess what, that WILL work. So of two operating systems that were released at the same time, the Microsoft Windows version is supported by Apple, but Apple customers are not… hmmmm.
Now I understand that things progress, but something is just not right here.
Back when, I had a Mac that was running sweetly on Tiger (and still is). Then Leopard came along as an update, a $129 update by the way. And according to what I read at the time and since, it didn’t really add anything of value to my computer experience. Indeed on my computer the new Operating System would most likely have made it run slower. Even leaving aside all the other frippery in the new system that I didn’t want anyway.
And on that note, thanks but I also don’t like what Apple has trended towards in later versions of operating systems where files and folders are not something they encourage you to deal with and arrange. Infact they actively make that level harder to get at. They think they have got a much better system which you should be using. I think not(another pet peeve). In fact there is a lot about their later User-Interfaces where they are getting more than a little bossy about how everything is to be done.
Anyway, on with the story. No doubt, sometime over the next couple of days I will manage to get my iPod functional, via my work PC probably(grrrr). And maybe it will be so “insanely great” I will get the Love back.
But… there are a few more peripheral things to this story. I am working in Television and Post Production at the moment. This is an area that has been a stronghold for Apple computers for a long long time. Except that there has been a number of developments and rumors recently that are not encouraging at all.
First there has been the Final Cut Pro X fiasco.
Now there is a very strong hint that the MacPro tower will be discontinued. Seeing as Apple don’t tell anybody anything, who knows what to believe about that. Except that if your job and business revolves around digital video production, it really is pretty important that you are kept up to date and given a halfway decent pathway on future developments of the system that you rely on to do your work.
What we HAVE heard, is bitching that the MacPro isn’t selling well and doesn’t look like being worth investing in updates and upgrades. Hmmm… Well considering the current model is basically an eight year old design and people have been hanging out waiting for a new one for several years now… No shit Sherlock, it probably isn’t your hottest seller – we are waiting for, and want a new one.
There are a bunch of other (very valid) arguments on this topic (if you are interested in reading all about it). Regardless of any other points raised – Be Very Careful APPLE, You Are Bleeding Goodwill Here.
You are in serious danger of pissing off some of your most loyal fans and customers. What’s more you are in danger of looking more and more like the Microsoft of old we all knew and HATED – not interested in anything but chasing the almighty Buck, and not caring who you burn in the process.
A bit of loyalty back to those that held you above water through the hard times would be really nice.
You have got mountains of money in the banks (by all accounts) and are looking like growing that to even more fabulous extremes, so spreading a tiny bit of that back judiciously should not be too big an issue.
Build a new MacPro – even if it only breaks even financially you haven’t lost anything. But you sure have kept your customers happy – and yes, that REALLY does matter.
Don’t just dictate what we are supposed to want, or just cut support to older versions of equipment and software. Give us options to choose what we want.
And, to bring this back to me. What do you mean I can’t get a copy of Leopard from Apple?
WTF – what sort of pinheads are you? 😦
A.) Just how hard is it really to be able to make a Patch so that I can at the very least get my brand new iPod Touch up and running on my computer. Once it is running, I can then sort out any other problems via WiFi or something.
B.) Why can’t you have a Legacy Repository, where anyone can go and download any version of any old(superseded) Apple software, right back to the beginnings of the company. Why can’t I get any version I damn well like. Why can’t I download it like any other App from the App Store. No it would not cost you anything of substance, but for those rare people who would want to access this stuff it would be a goldmine. It has all paid for itself already, it is amortized, so it could be all but given away without hurting you in the slightest. And if we want to grovel around in the old grungy stuff, hey that’s our business, don’t presume to know better for everyone. You know – that whole Good-Will thing again.
Let me tell you Apple, you have done a real job of seriously pissing me off lately. You have ground and brownie points to make up.
If you start losing your Fanboi’s, then you have started down a seriously slippery slope.
Finally, what I have to date found particularly distasteful about my iPod experience is that this seems to be less about me buying Apple hardware as much as it is about getting me to buy into Apple iTunes. Or is that, locked into iTunes…!
Hey, I already have iTunes. Versions 9.2.1, and 8.2.1, and whatever version it was I had before that. Thanks, that worked just fine for me… thankyou very much. I’ll let you know if I want a later, super-duper version. And guess what, I don’t. For what I want to do, the earlier version is just fine.
There is a serious limit to how deeply I want to be cocooned (or trapped) in the Apple eco-system. Getting locked out of my hardware because I not only don’t want, but can’t even get, your latest piece of
trapware software, is burning my britches at the moment.